TERMS AND CONDITION

These Conditions of Use and Disclaimer (the “Conditions”) set out important information about our Website hosted under the URL www.mysolstore.com  (the “Website”). Please read it carefully as it affects your rights and liabilities under law. If you do not agree with the Conditions, please do not use the Website.

1.0 Use of the Website

1.1 This Website is provided to you for your personal use subject to these Conditions. By using the Website you agree with SolStore7 ( or “we” as the context requires) to be bound by these Conditions. 1.2 SOLSTORE7 may update these Conditions from time to time, for legal or regulatory reasons, or to allow the proper operation of the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Conditions. 1.3 As a condition of your use of the Website or any services on it, you warrant to SOLSTORE7 that you will not use the Website for any purpose that is unlawful or prohibited by these Conditions or any other terms, conditions or notices appearing anywhere on the Website.

2.0 Intellectual Property

The content of the Website is protected by copyright, trademarks, database rights and other intellectual property rights. You may retrieve and display content from the Website on a computer screen, store such content in electronic form on disk (but not on a server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from SOLSTORE7.

3.0 Disclaimer

3.1 Availability: SOLSTORE7 cannot promise that the Website will be fault-free. If a fault occurs with the Website we will attempt to correct the fault as soon as we can. Your access to the Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new content. We will attempt to restore access as soon as we reasonably can. 3.2 Liability 3.2.1 The Website may provide content from other internet sites or resources and while SOLSTORE7 will endeavor to ensure that material included on the Website is correct, reputable and of high quality, we do not make any warranties or guarantees in relation to that content. 3.2.2 We will not be responsible for any losses whatsoever that you may suffer, whether direct, indirect or consequential, as a result of or as a consequence of your use of the Website. 3.2.3 This Clause 3.2 shall not limit or affect our liability if something we do negligently causes death or personal injury. 3.3 We make no promise that the materials on the Website are appropriate or available for use in locations outside the United Arab Emirates, and accessing the Website from territories where its contents are illegal or unlawful is prohibited. If you choose to access the Website from elsewhere, you do so on your own initiative and risk and are responsible for compliance with local laws. 3.4 The material on the Website provides general information only. It is not intended as advice and must not be relied upon as such. You should make your own inquiries and take independent advice tailored to your specific circumstances prior to making any decisions.

 

4.0 General

4.1 We collect information provided by you while accessing the Website. For more information, please see our Privacy Policy. 4.2 These Conditions are subject to the laws of the Emirate of Dubai and the United Arab Emirates. If you want to take court or other dispute proceedings, you must do so in Dubai. 4.3 The Website is owned and operated by SolStore7 By Smitha. 4.4 If you have any queries please email is on info@mysolstore.com

Terms & Conditions for online sales

These terms and conditions for online sales (the “Online Sales Terms and Conditions”) apply to orders placed by you in your capacity as a consumer to purchase our products. By using the Website and placing an order, you agree to be bound by these On-line Sales Terms and Conditions. These Online Sales Terms and Conditions are in addition to the Website Conditions set out above. Capitalized terms have the same meanings as in the Conditions unless otherwise defined. Please review the Online Sales Terms and Conditions and make sure that you understand them before you make an order. We reserve the right to change these Online Sales Terms and Conditions at any time without prior notice. The Online Sales Terms and Conditions available on the Website at the time of your order is the version applicable to your order.

Placing an order

In order to place an order you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Please note that all orders are subject to availability and that the inclusion of any products on the Website at a specific time does not mean that these products will be available at any time. You can only place your order via the Website. Please make sure that all details you provide are true and correct. We will use the details provided to communicate with you about your order.

Our contract

When you have placed an order, you will receive an e-mail confirming your order. Please note that this email will be an acknowledgement only and will not constitute acceptance of your order. A contract will only be formed when we send you an e-mail confirming that the products have been dispatched. Only those products listed in the confirmation e-mail sent at the time of dispatch will be included in our contract. If we have already received payment for non-available products, we will refund the applicable amount using the same method used to make the payment.

Pricing

The prices displayed on the Website do not include delivery costs, which are charged separately. Please note that for shipments outside the United Arab Emirates, we ship to your destination on DDU (Delivery Duty Unpaid) basis. This means that the prices displayed on the Website are exclusive of all taxes (including VAT) and duties. When your order reaches your country, you are responsible to pay any import duties, customs and local sales taxes. Unfortunately, we cannot predict what your charges may be. Please contact your local customs office for more information. Whilst we try and ensure that all details, descriptions and prices that appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. SOLSTORE7 is not responsible for any changes in currency or conversion rates that your bank or credit card company may use when charging in your country’s currency.

Payment

We accept card payments by credit card. Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Please note that the products will not be dispatched until the pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

Delivery

We operate Monday to Friday and not on local public holidays. Shipping costs will be added for the delivery option chosen.

Discount codes

Discount or promotional codes may from time to time be offered, please note that the terms and conditions provided in connection with such discount codes apply. Only one promotional discount code can be applied to an order.

Colours

We have made every effort to display as accurately as possible the colours of our products that appear on the Website. However, the actual colours you see may depend on your monitor and we cannot guarantee that your monitor’s display of any colour will be accurate.

Returns and Refunds

We offer a 14 days free return and refund option for any product you purchase for any reason or for no reason at all (our “Return Policy”). The Return Policy includes returns where you believe an item to be faulty, damaged or not as advertised. The Return Policy is subject to the following specific conditions:

  • In order for you to get a refund, a product must be:
    • Unaltered
    • Unused and in complete sellable condition
    • In Original packaging
    • Labels and all tags are still attached
    • The item must be accompanied by the original order confirmation and the return slip.
    • Promotional gift items must be returned with the item.
  • Underwear cannot be returned unless it is damaged or has a manufacturing fault.
  • The 14 days return period is calculated from the day you received the product as evidenced by the delivery date confirmed by our courier company.
  • You must return the product via our courier company and you must arrange pick up of the product being returned by our courier company.
  • The refund of the purchase price paid will only be returned to the same credit card used to make the purchase.
  • The refund will be for the net purchase price of the product only. The courier fee will not be refunded.
  • We will endeavor to make refunds for returned products within 14 days of receipt of the returned product.

Choice of law

These Online Sales Terms and Conditions shall be construed in accordance with the laws of the Emirate of Dubai, United Arab Emirates, without regard to any conflict of law provisions. Any dispute arising under these On-line Sales Terms and Conditions shall be resolved by the courts of the Emirate of Dubai, United Arab Emirates.